By Bless Aubrey Ogerio, May 21, 2025; BusinessMirror
https://businessmirror.com.ph/2025/05/21/government-opens-pac-one-stop-digital-helpdesk/
THE government launched a new feature on its all-in-one mobile platform aimed at giving Filipinos faster, easier access to public services, benefits, and complaint channels with just a few taps on their phones.
The Presidential Action Center is described as “a virtual one-stop shop” that brings together several national and local government programs, ranging from financial and medical aid to appointments for various services, into a single, streamlined system.
“When you go to the Presidential Action Center, you’ll find all government services there. So, it’s like a physical one-stop shop,” Department of Information and Communications Technology (DICT) undersecretary David Almirol Jr. said in a media briefing on Monday.
The super app, he explained, is for those who need to set up an appointment to enter the Presidential Action Center.
Available for download on Android and iOS devices, it requires users to register through an identity verification process linked to the national ID system.
“So, the moment you have registered, you will see the thousands of government services inside our eGov Super App,” he said.
As of now, the platform integrates services from 75 national agencies and around 900 local government offices, he added.
To allay concerns about data privacy, Almirol explained that no personal data is stored by the DICT. Instead, information remains with each agency.
“Each government agency will still maintain its respective systems and databases,” he clarified. “For example, if you access the national ID, the data is with PSA [Philippine Statistics Authority]. If you go to Pag-IBIG [Home Development Mutual Fund] or GSIS [Government Service Insurance System], the data is with those agencies.”
The app also includes an e-Report button, which allows users to lodge complaints or report incidents that are automatically routed to the appropriate government office. Each agency responds independently under a decentralized response system.
Moreover, Almirol revealed that more features are already being rolled out. A job matching function is now live, enabling users to create digital resumes that can be viewed by employers and recruitment agencies.
Integration is also underway with the Department of Tourism to bring travel services onto the app, while the Department of Foreign Affairs’ e-Visa system is already operational, allowing foreign nationals to apply for visas online without needing to visit a consular office.
The DICT undersecretary added that work is ongoing to bring more systems from agencies like the Bureau of Internal Revenue and the Social Security System into the eGov Super App.
